Frequently Asked Questions
Below are some of our Frequently Asked Questions.
If you can't find the answer to your question please email us at firstname.lastname@example.org or call Andrea at 902-469-7193 ext 2.
Please note that due to COVID-19 some of our FAQ's may have changed. Please contact Andrea by one of the above methods if you have any questions.
What Instruments do you teach?
8 Myrtle St. (Dartmouth) - Piano, Guitar, Drum, Voice, Ukulele, Bass Guitar, Mandolin, Violin
622 Sackville St. - Piano, Guitar, Voice, Ukulele, Drum, Bass Guitar, Mandolin
2041 Hammonds Plains Rd.- Piano, Guitar, Voice, Ukulele
1081Cole Harbour Rd. - Piano, Guitar, Voice, Ukulele, Drum
At what age can my child start lessons?
Below are our recommendations for starting age:
Drum - Age 5
Guitar- Age 7
Bass Guitar - Age 7
Piano - Age 4 (must know how to hold a pencil and print the alphabet A-G when being asked to do so as opposed to copying).
Ukulele - Age 5 (great way to start a child who wants guitar lessons but is too young)
Voice - Age 7
Violin - Age 7
Do you teach adults?
Yes! Adults are encouraged to take lessons whether you are a beginner, coming back to lessons after a break, or an accomplished player looking to upgrade or improve skills.
Are there any programs available for children under 4?
Our Music Makers programs are fantastic for children from birth to 5 years of age.
Drop-Ins Music Makers classes are temporarily suspended until further notice.
All Music Makers classes are temporarily suspended until further notice due to COVID-19 NS provincial health guidelines.
Music Makers Daycare and Preschool programs are available at many daycares and preschools throughout HRM. If you would like this program at your child's day care, please have the director contact Andrea.
** There are NO drop-ins on holidays, during the Summer (July and August), during the school March Break or during the school Christmas Break. Please call ahead if in the case of snowy weather. 902-469-7193.
When can I register for lessons?
At any time of the year.
How often are lessons?
Lessons are once per week. You choose your desired day and time from lesson times available. This day and time remain yours until the end of the school year or until you request a change. Additional weekly lessons are available for students who are accelerating their studies or are wanting to take an additional instrument.
When are lessons available?
Lessons are available afternoons and evenings, Monday-Friday and during the day on Saturdays*. For exact days and times available, please contact the studio director for the location closest to you. During the month of July and August please contact Andrea at 902 469 7193 or email@example.com.
We follow the school year from September to June. We sometimes have private summer lessons available in some of the instruments, this varies year to year.
(*Dartmouth, Sackville and Cole Harbour locations only on Saturdays)
How do I register for lessons?
Registration can be done at any time throughout the year by contacting Andrea via email firstname.lastname@example.org or phone 902-469-7193. If you are registering in July or August please contact Andrea at email@example.com.
Once the details of your lessons have been discussed and confirmed you will be sent a Registration Form Link to fill out and submit. (either via text or email).
Once the form is submitted, you will immediately receive a registration confirmation via the email you gave in the registration form and a second email within the week with your Parent/Student Portal "temporary login link" asking you to sign in to your account and set up a personal password: this link will expire 7 days after it is sent to you.
How do I login to my Parent/Student Portal?
At time of registration, once we receive your registration form, you will receive an email with a temporary link within a week of registering. Please open the link and follow the directions. This link expires in a week, if it does not work please contact Andrea for a new link.
What is the cost of lessons?
$24.00/30 minute private instruction
$36.00/45 minute private instruction
$48.00/60 minute private instruction
What methods of payments do you accept?
All payments are made monthly ONLINE through your My Music Staff Portal and/or invoice using Visa, MasterCard, PayPal.
When will my invoice be sent?
1. If you register for fall lessons during our registration period in June, your first invoice will be sent (via email) Sept 1st - 3rd and will be due on September 7th before attending the first lesson.
2. If you register for fall lessons during the summer term when our billing offices are closed, your first invoice will be sent (via email) the first week of September and payment is due in full on the due date listed on your invoice (and before attending your first lesson).
3. If you register for lessons mid-month during our school year, your first invoice will be sent (via email) on the date of your registration and payment is due in full on the due date listed on your invoice and before attending your first lesson.
All future recurring monthly invoices will be sent in advance of lessons, via email, and are scheduled to be sent on the 1st day of each month. Payment is due the same day and your saved credit card, once provided, will be automatically charged the total amount owing on your family account each month.
When are payments due?
All payments are due when your invoice is received on the first of each month.
Monthly invoices will be billed for the total number of lessons each student is registered for during each month. For example: if their lesson day has 4 weeks of lessons in a month, you will be billed for 4 lessons; if their lesson day has 5 weeks of lessons in a month, you will be billed for 5 lessons; etc.
How do I make my payment?
You will receive an invoice within a week after you submitted your registration form.
Please pay this invoice online via Visa or MasterCard using either Stripe or PayPal. This can be done by clicking the BLACK "Click Here to Pay Online" button underneath the description of charges on your invoice. Cash and cheque payments are not accepted.
What other fees are involved besides lesson fees?
Late Fees: for every 15 days that your invoice has not been paid in full, a late fee of $5 will automatically be added.
An interrupted lesson fee will be added for students who register after pausing for a portion of the September to June school year. This fee is to cover the administration costs associated with registering a past student within the same school year.
Studio provided products at an additional fee: Prelude for Kids Piano Course, Prelude for Kids Ukulele Course and all Flashcards must be purchased through the studio and will be included on a future invoice and vocal pop-screen for voice students.
How do I get my books?
Prelude For Kids Programs & flashcards: we have these at the studio and the student will receive them during their first lesson.
Parents will be asked to order books online or support local by picking up and paying for books at Long & McQuade. They have store locations in:
Dartmouth: 124 Main Street
Bedford: 1717 Bedford Highway
Halifax: 6065 Cunard Street
Andrea or your teacher will let parents know what books are needed 3-4 weeks before they will be needed in the lesson.
Can I have a trial lesson?
One lesson is not enough to gauge whether or not the instrument and the practice routine are a good fit for you and/or your child. We recommend that you try out lessons for at least 4 weeks to get the feel for the instrument, the teacher and the routine of weekly learning and practice.
We are a studio with lots of instrument options and teacher options so switching instruments or teachers can be done easily if you find that your instrument is not the right fit.
Please contact Andrea if you are interested in trying a month of lessons.
What do I need to bring to my first lesson?
Please bring a three ring binder, pencil, eraser, and any books/supplies you were asked to purchase.
You may need to go to Long & McQuade to purchase your lessons books before beginning your lessons. You will be told what books are needed at time of registration or by your teacher once you start lessons
Long & McQuade has locations in:
Dartmouth: 124 Main Street
Bedford: 1717 Bedford Highway
Halifax: 6065 Cunard Street
How often will I need to practice?
We recommend that beginners get 15-20 minutes of practice 5 times a week. This may increase over time as you progress to higher levels. The other option, especially for the younger student, is a designated number of times for each practiced item (this will take 10-15 minutes each practice day). We understand that some students will be learning how to practice and will also be working on their musical attention span so practice times will vary by individual.
Every student's goals are different and available time to practice can also be different. Your teacher can adjust the amount of information taught each week to reflect the amount of time you have to devote to practice. For example, if you can only practice 3 days a week for 15 minutes each day, please let your teacher know she s/he can lesson plan accordingly. Thus ensuring that the student arrives each lesson feeling prepared.
Do I need an instrument to take lessons?
Yes, each student needs an instrument at home for regular daily practice to prepare for the next lesson. We have guitar and keyboard rentals available for new beginners.
How long does it take to play an instrument?
This varies depending on student interest and practice amount.
Do you prepare students for RCM examinations?
Yes, we offer all grades of RCM lessons in preparation for RCM examination including the co-requisite theory. An RCM examination is always a choice but not required if the student wants to learn RCM without taking the examinations.
Should a student start on electric or acoustic guitar?
Both are taught the same way at the beginning. It is important to select the instrument of interest.
What happens if I miss a lesson?
Students are required to pay for all scheduled lessons through the year including December and June. Classes cancelled by the student are not made up.
Please give as much notice as possible by contacting your teacher: email or cell phone. Do not contact Andrea.
Once registered, if student takes a break in lessons, there is a $25 administration fee in order to commence lessons within that same school year. This does not include studio scheduled breaks: July & August, 2 weeks at Christmas, 1 week for March Break.
All payments are non-refundable.
What if the weather is bad?
Inclement Weather: if Andrea's Music Studio has decided to close due to inclement or pending inclement weather, teachers will contact each student to move the lesson to the ONLINE PLATFORM. Teachers will contact families using their “preferred method of contact” as indicated on the student’s registration form. A decision will be made between noon and 2pm and based on current and predicted weather and road conditions, or a later decision will be made if conditions worsen after opening. Closures will also be announced on our Facebook Page and on Andrea' s Music Studio's voicemail greeting message. Public school cancellation/closure does not automatically mean Andrea's Music Studio is closed.
There will be no makeup lessons offered for snow day cancellations.
There will be no refunds or lesson credits for cancelled lessons due to inclement weather.
What happens if my teacher cancels?
If your teacher cancels a lesson, you will receive a lesson credit on your account* OR the teacher may have the option for the student to make up the lesson at a time convenient for both teacher and student.
The studio may choose to have a qualified substitute teacher to teach their lessons in the event the regular teacher is unable to do so.
What if my lesson falls on a holiday?
The studios are closed on Remembrance Day and Statutory Holidays: Family/Heritage Day and Good Friday. We are closed over Christmas and March Break as per the HRM School Board Calendar. There is no charge for lessons that fall on these days. Please note that we are closed on the day of the holiday not the full weekend.
The studios are open on Non-Statutory holidays Thanksgiving Monday, Easter Monday and Victoria Day.
Halloween - The studio is Open for lessons as usual. Students are encouraged to attend in costume. If the student is not in attendance regular cancellation policies apply.
I do not wish to continue lessons. What happens now?
We require 4 lessons advance notice of your intention to quit. You must pay for the final 4 scheduled lessons regardless of student attendance. Email Andrea to give your Intention to Quit notification: firstname.lastname@example.org
Lessons and billing will continue each month until Andrea receives email notice of Intention to Quit from an adult registered to your account. This is the only accepted method of giving your intention to quit.
For example: Once you email Andrea of your notice to quit, you are required to pay for the next 4 scheduled lessons (regardless of student attendance) and lesson charges will stop on week 5.
I would Like to discuss my child's lessons/progress. How do I do that?
Please ask the teacher to call you. Or send an email directly to your teacher.
I don't think my current teacher or instrument is a good fit. What do I do?
Please contact Andrea to discuss further.